Research perspectives

Senior management conflict is poor role model for staff

In a recent London Business School survey of 1,200 senior managers in-fighting and conflict, with a focus on personal agendas was blamed for management’s difficulty in working as a team. The report says that the findings set a worrying example for how employees should conduct themselves at work, “Behaviour at the top of an organisation informs how individuals further down lead and behave, as well as influencing organisational performance. Effective conflict resolution is critical to building trust for the future in any group or organisation”. The study covered over twelve thousand individuals in senior positions in a range of sectors and countries, with 30% from the UK.


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